Job Opportunities

There is currently one opportunity being advertised, thank you for checking:

Customer Service Support (service and spare parts)

FSM is a well-established and growing importer and distributor of food service equipment throughout Australia via a nationwide distributor network along with having direct relationships with major fast food chains.  We wish to appoint a Customer Service Support person to support our customers with their spare parts and service needs.  

The position is based at FSM’s Head Office complex  in Laverton North, Victoria.

Prime Duties and Responsibilities:

  • To acquire a general working knowledge of all the company’s products and an understanding of their applications
  • First level troubleshooting of ALL spare parts enquiries/orders and processing of orders by assisting customers over the phone and by email
  • Continual assessment of Spare Parts Margins
  • Liaising with overseas suppliers to help solve service and spare parts issues
  • Improve the implementation of the company’s service system (CRM) for the company by following business procedures and policies
  • Work with the team to achieve the annual budget for spare parts
  • Liaise with purchasing department to ensure correct level of spare parts inventory is maintained
  • Support to FSM National Service Department and assist in co-ordination of Service related requirements.

To be eligible for this role you need to meet the following requirements:

  • Be motivated and adaptable with a passion for customer service
  • Computer literate – used to emailing and with Intermediate Microsoft Word, Outlook skills
  • Have a friendly personality
  • Food service equipment experience would be an advantage
  • Technical aptitude and knowledge is essential
  • Possess excellent communication, organisation and interpersonal skills
  • Attention to detail
  • Be a resident, entitled to work in Australia.

To apply for this exciting role, please email your cover letter and resume to Peter Mastos, pmastos@fsm-pl.com.au.

Only short-listed applicants will be contacted.