Warehouse/Customer Service

FSM is a well-established and growing importer of food service equipment. We supply throughout Australia via a nationwide distributor network and direct to the major fast food chains. An opportunity has arisen for a Warehouse/Customer Service person to support our NSW Sales team and liaise with our customers in the hospitality industry.

We are looking for a hard-working, self-motivated individual with warehousing experience to take on this role at our Prestons facility. A forklift licence is required, and customer service experience would be well received. Full training will be provided.

Location: Sydney, South West & M5 Corridor
Work Type: Full Time

Key responsibilities:

• Warehouse operations including pick, pack and despatch.
• Handle customer enquiries and process orders received by phone, fax and email.
• Ensure a high standard of personal presentation and housekeeping of warehouse and showroom.
• Loading and unloading trucks.

To be eligible for this role you need to meet the following criteria:

• Be motivated and adaptable with a passion for the role.
• Computer Literate – email, Microsoft Word and Outlook skills.
• Friendly personality.
• Possess excellent communication, organisation and interpersonal skills.
• Forklift licence required.
• To apply for this exciting role, please forward your resume and cover letter to jmarin@fsm-pl.com.au.

Please note only shortlisted applicants will be contacted

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Service Co-ordinator

 

FSM is a well-established and growing importer and distributor of food service equipment throughout Australia via a nationwide distributor network along with having direct relationships with major fast food chains.  We wish to appoint a Service Coordinator to support our customers with their service needs.  The position is based at FSM’s Sydney office in Prestons.

Location: Sydney, South West & M5 Corridor
Work Type: Full Time

Prime Duties and Responsibilities:

• To acquire a general working knowledge of all the company’s products and an understanding of their applications
• First level troubleshooting of ALL service enquiries over the phone and by email
• Raising and issuing Purchase Orders to service agents nationwide and in-house.
• Liaising with overseas suppliers to help solve service and spare parts issues
• Improve the implementation of the company’s service system (CRM) for the company by following business procedures and policies
• Work with the team to achieve the annual budget for spare parts
• Liaise with purchasing department to ensure correct level of spare parts inventory is maintained
• Support to FSM National Service Department and co-ordination of Service related requirements.

To be eligible for this role you need to meet the following requirements:

• Be motivated and adaptable with a passion for customer service
• Computer literate – emailing and Intermediate Microsoft Word, Outlook skills
• Have a friendly personality
• Food service equipment experience would be an advantage
• Technical knowledge highly desirable
• Possess excellent communication, organisation and interpersonal skills
• Attention to detail
• Previous service coordination experience would be highly desirable

 

To apply for this exciting role, please email your cover letter and resume to Jorge Marin, jmarin@fsm-pl.com.au.

 

Only short-listed applicants will be contacted.