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Please read the Terms and Conditions before completing this form

JETSTREAM TAPWARE WARRANTY

For Jetstream Tapware warranty ONLY. Click Here  

For Spare Parts only, please email: spares@fsm-pl.com.au

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TERMS AND CONDITIONS AGREEMENT FOR WARRANTY CLAIMS

  • 1. Should the non-performance of the product be directly related to an installation or operator issue, a charge will be payable.
  • 2. Call out fees are a minimum of $280.00 + GST (this includes $140.00 Call out fee and $140.00 Labour) then charged in ½ hour blocks.
  • 3. Spare parts used may incur a charge if the fault is deemed to be outside of warranty.
  • 4. The person who lodges this form and agrees to FSM terms and conditions will be liable for all charges that may be incurred.
Are you are an FSM-PL 30 day account holder ?
Is this a Warranty request?
Please select the approriate option
Choose today's date so we can log your request

Note: If this is a warranty request, the model number, serial number and date of purchase are mandatory. Warranty claims can only proceed when we have this information. This information is available from the company you purchased the item from. The manufacturer(s) do not cover warranty without this information.

The company you are representing
The street address of the site
The brand of the product that you're having a problem with eg 'San Jamar'
The type of product that you're having a problem with e.g 'Planetary Mixer'
The mode number of your problematic product
For non-electrical products (eg tapware) simple enter any character
Choose the date when the product was originally installed/supplied
The invoice number that the product is listed on. This item is mandatory for warranty claims if the goods were purchased directly from us
The kind of problem you're having with the product. Be as specific as possible, vague descriptions like 'doesn't work' will only delay service response. Eg have you checked the product in other power points? Have you checked the manual for possible solutions?
Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.
Allowed formats: JPG, GIF, PNG, RTF, PDF, DOC, DOCX, and a maximum upload file size of 8MB

FOR AFTER HOURS EMERGENCY SUPPORT CALL 0418 378 896

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WARRANTY: For a full description of Equipment Warranty Terms and Conditions on all products, please see page 7 of our Price List.

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The following are all specifically excluded from warranty provision:

(i) Toaster elements, light/LED/Fluorescent tubes or globes, infra-red tubes, quartz tubes or any glass items or damage to cutting blades.

(ii) Installation, or damage due to improper installation, or connection to incorrect gas or voltage or poor quality water or equipment damaged in transit or by accident, alteration, negligence, abuse, misuse or as a result of unauthorised repair or damage or deterioration of equipment caused by use of unauthorised spare parts.

(iii) Damage to or deterioration of equipment operated or maintained contrary to operating and/or installation instructions.

(iv) Cleaning of equipment.

(v) Voltage or gas conversions or pilot light adjustments or thermostat calibrations.

(vi) Travel costs, overtime rates, or other like surcharges, freight/carriage to or from FSM’s warehouse or premises or authorised repairer in the event of warranty claim. Warranty work is carried out between the hours of 8.30am – 4.30pm weekdays only.

(vii) FSM’s liability under this guarantee is limited to the repair or replacement of defective goods or components. All other costs including without limitation, cartage, carriage, labour and installation shall be borne by the Purchaser. Warranty claims will not be considered for any goods remaining unpaid and in breach of FSM’s Terms of Payment.

(viii) There are specific warranty provisions for ATLAS shelving and Britannia Exhaust Canopies.  Contact us for more details.