Book a Service   Please read the Terms and Conditions before completing this form

For Spare Parts only, please email: [email protected]


    * Indicates mandatory field


    1. Should the non-performance of the product be directly related to an installation or operator issue, a charge will be payable.

    2. Call out fees are a minimum of $260.00 (this covers $130.00 Call out fee and $130.00 Labour) then charged in ½ hour blocks.

    3. Spare parts used may incur a charge if the fault is deemed to be outside of warranty.

    4. The person who lodges this form and agrees to FSM terms and conditions will be liable for all charges that may be incurred.

    Are you are an FSM-PL 30 day account holder?*


    All non 30 day credit account holders lodging Service Requests will be required to lodge credit card details. A Customer Care team member will call you for your credit card details, prior to us actioning your call.

    By submitting this Service Request Form, you are confirming your details are complete and correct; and that you agree to comply with the
    above conditions of service and FSM'ss standard Terms and Conditions of Sale (a copy of which is available on request).

    Is this a Warranty request? *


    Please select the appropriate option

    Today's date *

    Choose today's date so we can log your request

    Note: If this is a warranty request, the model number, serial number and date of purchase are mandatory. Warranty claims can only proceed when we have this information. This information is available from the company you purchased the item from. The manufacturer(s) do not cover warranty without this information.


    First Name *


    Last Name *


    Email *


    Your Company Name *

    The company you are representing

    Phone Number *


    Site Name *

    The physical location of the product that you wish to have serviced ie: 'Daisy's Bar and Grill'

    Site Contact *

    The name of the contact person on site

    Site Contact Email Address *

    Site Contact Phone Number *


    Street Address *

    The street address of the site

    Suburb *

    The suburb in which the site is located

    Postcode *


    State *


    Product Brand *

    The brand of the product that you're having a problem with eg 'San Jamar'

    Product Type *

    The type of product that you're having a problem with eg 'Planetary Mixer'

    Model Number *

    The model number of your problematic product

    Serial Number *

    For non-electrical products (eg tapware) simply enter any character

    Install Date *

    Choose the date when the product was originally installed/supplied

    Invoice Number *

    The invoice number that the product is listed on. This item is mandatory for warranty claims if the goods were purchased directly from us

    Company You Purchased From *

    Enter the full name of the Company you purchased this equipment from

    Branch/Address *

    Enter the branch or address of that Company

    Problem Description *

    The kind of problem you're having with the product. Be as specific as possible, vague descriptions like 'doesn't work' will only delay service response. Eg have you checked the product in other power points? Have you checked the manual for possible solutions?

    Upload Image(s)

    Allowed formats: JPG, GIF, PNG, RTF, PDF, DOC, DOCX, and a maximum upload file size of 8MB

    Prove that you're human *


    To avoid delays please complete all fields. A copy of the completed form will also be sent to the email address entered.

    WARRANTY: For a full description of Equipment Warranty Terms and Conditions on all products, please see page 7 of our Price List.

    Warranty on all FSM spare parts and/or replacement parts is for three months only.

    The following are all specifically excluded from warranty provision:

    (i) Toaster elements, light/LED/Fluorescent tubes or globes, infra-red tubes, quartz tubes or any glass items or damage to cutting blades.

    (ii) Installation, or damage due to improper installation, or connection to incorrect gas or voltage or poor quality water or equipment damaged in transit or by accident, alteration, negligence, abuse, misuse or as a result of unauthorised repair or damage or deterioration of equipment caused by use of unauthorised spare parts.

    (iii) Damage to or deterioration of equipment operated or maintained contrary to operating and/or installation instructions.

    (iv) Cleaning of equipment.

    (v) Voltage or gas conversions or pilot light adjustments or thermostat calibrations.

    (vi) Travel costs, overtime rates, or other like surcharges, freight/carriage to or from FSM’s warehouse or premises or authorised repairer in the event of warranty claim. Warranty work is carried out between the hours of 8.30am – 4.30pm weekdays only.

    (vii) FSM’s liability under this guarantee is limited to the repair or replacement of defective goods or components. All other costs including without limitation, cartage, carriage, labour and installation shall be borne by the Purchaser. Warranty claims will not be considered for any goods remaining unpaid and in breach of FSM’s Terms of Payment.

    (viii) There are specific warranty provisions for ATLAS shelving and Britannia Exhaust Canopies.  Contact us for more details.