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The company you are representing
The physical location of the product that you wish to have serviced ie: 'Daisy's Bar and Grill'
The street address of the site
The suburb in which the site is located
The brand of the product that you're having a problem with
ie: 'Britannia'
The type of product that you're having a problem with
ie: 'Planetary Mixer'
The model number of your problematic product
The serial number of your product
Choose the date when the product was originally installed/supplied
The invoice number that the product is listed on
The kind of problem you're having with the product
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To avoid delays please complete all fields. A copy of the completed form will also be sent to the email address entered.

WARRANTY:  For a full description of Equipment Warranty Terms and Conditions on all products, please see page 7 of our Price List.
Warranty on all FSM spare parts and/or replacement parts is for three months only.

The following are all specifically excluded from warranty provision:

(i) Toaster elements, light/LED/Fluorescent tubes or globes, infra-red tubes, quartz tubes or any glass items or damage to cutting blades.

(ii) Installation, or damage due to improper installation, or connection to incorrect gas or voltage or poor quality water or equipment damaged in transit or by accident, alternation, negligence, abuse, misuse or as a result of unauthorised repair or damage or deterioration of equipment caused by use of unauthorised spare parts.

(iii) Damage to or deterioration of equipment operated or maintained contrary to operating and/or installation instructions.

(iv) Cleaning of equipment.

(v) Voltage or gas conversions or pilot light adjustments or thermostat calibrations.

(vi) Travel costs, overtime rates, or other like surcharges, freight/carriage to or from FSM’s warehouse or premises or authorised repairer in the event of warranty claim. Warranty work is carried out between the hours of 8.30am – 4.30pm weekdays only.

(vii) FSM’s liability under this guarantee is limited to the repair or replacement of defective goods or components. All other costs including without limitation, cartage, carriage, labour and installation shall be borne by the Purchaser. Warranty claims will not be considered for any goods remaining unpaid and in breach of FSM’s Terms of Payment.