Job Opportunities
Warehouse/Customer Service
FSM is a well-established and growing importer of food service equipment. We supply throughout Australia via a nationwide distributor network and direct to the major fast food chains. An opportunity has arisen for a Warehouse/Customer Service person to support our NSW Sales team and liaise with our customers in the hospitality industry.
We are looking for a hard-working, self-motivated individual with warehousing experience to take on this role at our Prestons facility. A forklift licence is required, and customer service experience would be well received. Full training will be provided.
Location: Sydney, South West & M5 Corridor
Work Type: Full Time
Key responsibilities:
- Warehouse operations including pick, pack and despatch.
- Handle customer enquiries and process orders received by phone, fax and email.
- Ensure a high standard of personal presentation and housekeeping of warehouse and showroom.
- Loading and unloading trucks.
To be eligible for this role you need to meet the following criteria:
- Be motivated and adaptable with a passion for the role.
- Computer Literate – email, Microsoft Word and Outlook skills.
- Friendly personality.
- Possess excellent communication, organisation and interpersonal skills.
- Forklift licence required.
- To apply for this exciting role, please forward your resume and cover letter to [email protected].
Please note only shortlisted applicants will be contacted
Service Co-ordinator
FSM is a well-established and growing importer and distributor of food service equipment throughout Australia via a nationwide distributor network along with having direct relationships with major fast food chains. We wish to appoint a Service Coordinator to support our customers with their service needs. The position is based at FSM’s Sydney office in Prestons.
Location: Sydney, South West & M5 Corridor
Work Type: Full Time
Prime Duties and Responsibilities:
- To acquire a general working knowledge of all the company’s products and an understanding of their applications
- First level troubleshooting of ALL service enquiries over the phone and by email
- Raising and issuing Purchase Orders to service agents nationwide and in-house.
- Liaising with overseas suppliers to help solve service and spare parts issues
- Improve the implementation of the company’s service system (CRM) for the company by following business procedures and policies
- Work with the team to achieve the annual budget for spare parts
- Liaise with purchasing department to ensure correct level of spare parts inventory is maintained
- Support to FSM National Service Department and co-ordination of Service related requirements.
To be eligible for this role you need to meet the following requirements:
- Be motivated and adaptable with a passion for customer service
- Computer literate – emailing and Intermediate Microsoft Word, Outlook skills
- Have a friendly personality
- Food service equipment experience would be an advantage
- Technical knowledge highly desirable
- Possess excellent communication, organisation and interpersonal skills
- Attention to detail
- Previous service coordination experience would be highly desirable
To apply for this exciting role, please email your cover letter and resume to Jorge Marin, [email protected].
Only short-listed applicants will be contacted.